Discover what exactly phone support includes inside the web hosting community.
Despite the fact that this isn't the most importantaspect in order to recognize a dependable hosting supplier from a bad one and a reseller from an actual supplier, being able to call and consult with a live person is an indicator that you are not working with a one-person company and that you will be able to get in touch with somebody if you're looking for support. The phone support for website hosting services may range from basic to experienced, so the problems which can be resolved with a phone call differ depending on the particular service provider. In most cases, these matters are simpler and include billing or 1st level tech issues since more complex problems generally require a support ticket where both you and the administrators can follow the proceedings with a given situation. However, having the option to phone call your supplier can save you lots of time and efforts for the numerous small issues that may eventually show up when you manage your hosting account.
Phone Support in Hosting
We know that the option to talk with a live representative is very important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you'll be able to get in touch with us on the phone for 14 hours a day. In case you consider acquiring one of our hosting
, for instance, you have the option to call us and learn more about our services before placing your order in order to ensure that we cover all the system requirements for your websites. After the purchase, you will be able to get in touch with us about any sales and billing difficulties you may have, or receive any type of general or basic tech information you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of the issue.