A 99.9% Server Uptime
The principal benefit of constructing your own hosting platform is that you do not have to worry about compatibility issues – you design a specific set of software applications in such a way so as to be compatible with a defined set of hardware components. The result is something way more solid and reliable, as there are less possible chances of failure. We have set up our cloud hosting system atop time–tested hardware components as well as a strongly tweaked version of Security–Enhanced Linux in an attempt to create a really secure environment for your own sites.
This is why, with each of our hosting plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on enterprise–level hardware parts delivered by Juniper. Additionally, on each and every router, we have set up a firewall with an advanced algorithm to successfully filter out all shady requests.
In this way, in each of our data centers – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to lessen all possible risks with our cloud hosting packages and while we offer top–quality support, there are instances when the client is simply not content with what we are offering. Or he wants to migrate to a more robust web hosting solution, such as a VPS server or even a dedicated server.
This is why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not content, we will give you a reimbursement.
24/7 Technical Support
When you run a web hosting company, your support engineers are of key importance. Because of this, we have cautiously chosen a very trained team of technical support engineers, each with several years of experience behind his back. With their help, our company offers 24x7 support with each of our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All inquiries are replied to in under sixty minutes and our average support ticket response time is well under 20 minutes!