Customer Support Channels
A One–Hour Response Guarantee
All your help requests will be responded to in no more than 1 hour after the ticket or email is submitted. If your case requires further assistance from an admin, we will direct the support ticket or the email to the person in charge, without delay and will leave a comment to notify you that more time will be needed for discovering the best solution. And if you order the Managed Servers package, all of the server administration tasks included there will be completed whenever you specify.
A Premium Client Care Service
Should you need any assistance while using the Web Hosting Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, don’t hesitate to reach our help desk support staff at any time through the ticketing system. Also, should you need help administering your dedicated server, you can order our Managed Servers package, which includes weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting procedures, backup hard disk storage space, etcetera.
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with an exhaustive knowledgebase, which includes comprehensive explanations of its features and functionalities. In addition, we have prepared in–depth video tutorials that will further demonstrate to you how to carry out a certain task or troubleshoot a regularly experienced issue. The educational articles and the video tutorials are readily accessible from every section of the Web Hosting Control Panel via the Help and Videos buttons situated in the top right corner.