If you ever face a problem with your website and are incapable of resolving it, ask the web hosting company’s support staff to help you get the site back online. A prompt resolution would be the most favorable scenario, but many companies reply within twenty four hours or even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be sorted out swiftly, your website may not work properly or may not be available at all for an extended span of time, so you may lose prospective clients as it’s quite unlikely that anybody will be dying to revisit a website that is out of order. That said, you have to make certain not only that you can get in touch with your hosting company, but also that they can answer and help you in a well-timed manner. If a script update doesn’t go as planned or if you erase something by accident, for example, the website should be fixed swiftly in order to prevent protracted unavailability.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting around for hours and hours, or even all day, to get an answer to a technical support ticket or an e-mail. Regardless of when you contact us, we’ll help you out within maximum 1 hour with any technical or pre-sales enquiries that you may have. In reality, our actual reaction time scarcely ever surpasses twenty to thirty minutes. Since we are available to you day and night, you’ll always receive support in a timely fashion and we realize precisely how important this is in the online age. As soon as you contact us, we’ll respond to your enquiries. In case you encounter any technical challenge, we’ll handle it on your behalf, or we’ll give you all the required information in case there is something that you have to do yourself.