A live chat is a real-time method of communication between a web hosting provider's support crew and its clients. It's an efficient way to receive some info about the web hosting services or get some issue resolved since you're talking to a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the reduced chance of errors at the time you exchange information like usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you can do another thing while the agent investigates the issue involved. Also, you are able to be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone rates that you'll have to pay if you are calling to another country.
Live Chat Support in Hosting
We provide a live chat support service for all of the hosting that we offer and we're able to support you with almost everything live. If you don't have an account with our company yet, we'll provide you with more details about the packages in order to help you to pick the most suitable plan. In case you are an existing customer, we will be able to assist you with any billing or general issue and with multiple common tech problems, for instance an email address installation in a desktop e-mail client. When you are unable to phone us for some reason or you're in a country where we do not have a local phone number, our live chat is the best option to contact us. Certainly, some matters require more time to investigate and test, which means that you'll need to open a ticket to our technicians, but nonetheless, we will save your time and help you with quite a lot of troubles on the chat.