If you’ve bought a hosting plan and you have some questions concerning a given feature/function, or in case you have confronted some challenge and you require support, you should be able to get in touch with the respective support team. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, due to the fact that the fastest way to handle an issue most often is to submit a ticket. This communication model renders the responses exchanged by both parties easy to follow and allows the customer service technicians to escalate the case in the event that, for instance, a server admin must become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will need to use at least 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Incessantly switching from one account to another could be a bore, not to mention the fact that it takes a lot of time for the vast majority of hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while you’re browsing through your website files or modifying various settings. The ticketing system is being closely monitored 24x7 by our client care staff and the response time is maximum 1 hour, but it rarely takes more than twenty minutes to get assistance. In contrast with some other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for information regarding any billing or technical problem. Also, you can read a number of articles, which will help you deal with the most commonly faced difficulties yourself.