If you’ve bought a hosting plan and you have some questions concerning a given feature/function, or in case you have confronted some challenge and you require support, you should be able to get in touch with the respective support team. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, due to the fact that the fastest way to handle an issue most often is to submit a ticket. This communication model renders the responses exchanged by both parties easy to follow and allows the customer service technicians to escalate the case in the event that, for instance, a server admin must become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will need to use at least 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Incessantly switching from one account to another could be a bore, not to mention the fact that it takes a lot of time for the vast majority of hosting providers to respond to the tickets themselves.