24/7 Customer Support
Read more about what ‘customer support’ signifies in the hosting community and about the several support forms.
The presence of the customer and technical support that a hosting company provides can tell you a lot for the services they provide too. In case you're allowed to use only email messages or tickets, you have most probably found some reseller not the actual web hosting provider. If this is the case, you'll have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for further assistance. When the provider can provide several options for communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. Therefore you will enjoy well-timed assistance and top-notch support as they'll have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it's always much better to get hold of your web hosting company right away through your preferred way of communication.
24/7 Customer Support in Hosting
All our hosting
feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our services well before you make an order or you are a current client and you have a question or a issue, you're able to contact us any time, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical matters or any issues which require more time to investigate and resolve. Unlike a number of other website hosting providers, our trouble tickets come with a guaranteed max reply time of just one hour, therefore regardless of what the issue is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.